Frequently Asked Questions

We are at Strada Rivalta 15, Orbassano (TO), just a few minutes from the centre of Turin. Easily reachable by car and public transport.

Breakfast is served every morning from 6:00 to 9:30, with an Italian-style buffet.

Check-in from 2:00 PM to 10:00 PM. Check-out by 11:00 AM. For different needs, contact us at 011 906 3131.

Cars: Free internal parking until full. Vans: External parking on the street opposite MD supermarket. Since the internal parking is free, we are not responsible for any damage you may find on your vehicles.

We accept credit cards, debit cards and cash.

The internal restaurant is open only in the evening for dinner from Monday to Thursday, from 7:00 PM to 9:00 PM.

You can book by calling 011 906 3131, or by visiting the Booking page on our website.

We do not accept pets.

Of course, but to offer you the best quote, please call us at 011 906 3131.

Reception is open from 7:00 AM to 10:00 PM. From 10:00 PM to 7:00 AM, staff is available for late check-ins only.

Of course, but to offer you the best quote, please call us at 011 906 3131.

We have accessible rooms, but for more information please call us at 011 906 3131.

You can use our booking form, then you will be contacted by email or phone.

Not inside the hotel, you can find them 100 metres away at MD Supermarket.

If you booked directly, call us at 011 906 3131 within 24 hours before arrival. Cancellation is free. If you booked through Booking.com, you must contact Booking.com directly, we cannot help. Cancellation fees may apply on Booking.com.

We may ask for a credit card as guarantee or a reachable phone number. In this case we will call within 24 hours before arrival and if there is no answer or the number is not reachable, the booking will be automatically cancelled.

The hotel is not AIC certified. For breakfast we have some items from major retailers. For dinner we can offer dishes with naturally gluten-free ingredients. Lactose intolerance: apart from lactose-free milk and plant-based milk, we have nothing else.

For breakfast: all our homemade cakes contain milk, eggs and butter. For packaged foods, please check the ingredients. You can also consult our large ingredient book for more security. For dinner: if you eat eggs and cheese, there are no major issues. For stricter diets, we can see what we can offer on the spot.

Room cleaning is done between 8:00 AM and 12:00 PM. We do not offer afternoon tidying.

For items found in the room, here is our policy: First of all, you must notify us of any forgotten items by 4:00 PM on the day of check-out. In any case: Underwear, t-shirts, shorts, toiletries including manual and electric toothbrushes, razors etc. we do not keep anything. Electric devices like chargers: they are kept. If not requested by 4:00 PM on the day of check-out, they are disposed of. Any valuables: After check-out we are NOT RESPONSIBLE for the storage of valuables.

You can find privacy information on our dedicated page. In short: all data is strictly controlled by current legislation. We keep only and exclusively the data necessary for the various legal communications. Invoice data can only be requested by the Legal Representative of the Company after filling out a form. All other data can only be shared with law enforcement. The cameras present are either in detection mode, meaning they do not record, or if they do record, the data is kept available EXCLUSIVELY for law enforcement within the limits imposed by law.

There are sound-absorbing panels between the rooms but our rooms were not designed to be completely disturbance-free. This means that everyday noises of a certain intensity can be heard. People particularly sensitive to noise should therefore stay in higher-category hotels, with the relative costs, which can guarantee better acoustic comfort.

Certainly, we are a commercial activity with a VAT number, so we issue an electronic invoice or alternatively a fiscal receipt upon your request.

We collaborate with a laundry in Orbassano. For any information, you can contact us at 0119063131.

Heating: We have centralised heating. It follows the prefectural calendar, usually from 15 October to 15 April, with a maximum daily operating time. If the outdoor temperature exceeds 20 degrees, the heating is not turned on. Air conditioning: Centralised with hours that vary according to needs and outdoor temperatures. Usually our system guarantees a cooling of about 4-5 degrees compared to the outdoor temperature. If the outdoor minimum drops below 20 degrees, the air conditioning is turned off. To summarise: in winter don't expect 25 degrees in the room and in summer 18. More likely 18 in winter and 25 in summer.

Sweet: Plain French butter brioches. Cakes of our own production: Apple Cake, Grandma's Chocolate Cake, Jam Tart, Chocolate Tart, Apple Strudel. Plain and wholemeal rusks. Cream biscuits, Chocolate biscuits. Pan Bauletto. Small jams in various flavours and hazelnut cream. Fruit and plain yoghurt. Butter. Classic cereal flakes. Chocolate rice cereal, plain muesli. Packaged brioches. Coffee station: Two state-of-the-art dispenser machines offering coffee from beans ground on the spot. Cappuccino, Hot chocolate, Barley coffee, Barley Cappuccino, Decaffeinated, Decaffeinated Cappuccino. Classic, green and chamomile tea. Savoury: Ham, Cheese, Hard-boiled eggs. There is a toaster to warm up toast. Fresh fruit: apples or seasonal fruit. We have no kitchen, so we do not offer cooked dishes on the spot such as scrambled eggs, sausages, bacon etc. This is what we usually have. There may be changes depending on supplier availability.

Besides towels, we provide shampoo, a bar of soap and a shower cap.

There is a city bus, line 1 OB. There is a stop right in front of the hotel. It takes about 20 minutes and runs roughly every 20 minutes. It does not run on Sundays. For any information you can consult the website of the company managing public transport in Turin and its province: www.gtt.to.it